On the today’s market of on-line Casinos there are many experienced offerers, only few however can show an industry affiliation of nearly 20 years. One of these traditional representatives is Lucky Nugget. The Casino is already active since 1998 and enjoys an enormously large popularity with the players. This is mainly due to the fact that it always acts with greater seriousness and security. Licensed and regulated is here by the Maltese lottery and gambling authority. In addition, two different bonus offers are presented at the same time, from which each new customer can choose one. All kinds of interesting experiences, which we have deepened again in detail in the following test report.
Our experiences with Lucky Nugget
Our experiences with the Lucky Nugget basically distinguish between two different variants in the portfolio. On the one hand a download version is available, on the other hand the games can also be played directly in the browser. It should be noted, however, that the variety is not the same in both cases.
While the download players can choose from more than 400 games, the browser players have “only” slightly more than 200 different games available. It should also be mentioned that Microgaming, one of the most experienced and well-known providers, is responsible for the offer. So the quality of the portfolio is right in any case. Fortunately, this doesn’t just apply to the games, because customer support can also score points with 24-hour availability, for example. A possible small point of criticism is again the fact that not all areas of the offer are available in German yet.
Lucky Nugget in Check: Fraud or serious?
As already mentioned, the Lucky Nugget has been active in the industry since 1998. Thus the offerer can look back on 18 years experience, in which so far still no fraud accusations or similar were raised. That might already soothe once, finally so in principle first once from a respectable offer can be proceeded. That also actually so is, is guaranteed again by the Maltese Lotterie and gambling authority (MGA). The authority of the Mediterranean state is considered as enormously experienced and supervises innumerable offerers of the industry. At the same time, the MGA is also responsible for the regulation of the offers. This means that controls continue to be carried out during ongoing operations. Also involved in the monitoring is eCOGRA, which ensures by testing the random generators and payout quotas that Lucky Nugget works seriously and that fraud can be ruled out.
An overview of the games on offer
Without much hesitation, the first big plus point in our experience report can be awarded for the quality of the portfolio. Responsible for the offer is the provider Microgaming, who can be described as an absolute giant and master of his trade. The developer’s games can be found in some enormously prominent casinos and have always stood for impressive quality and high gaming fun. Basically everything has been done right by the provider.
The offer is available in two different versions. On the one hand a download variant with more than 400 games is available, on the other hand an instant game variant with slightly more than 200 games is offered. Please note that Windows users can freely choose between both variants. However, if you want to access the portfolio with a Mac, you can only do so via the instant game variant.
Slots are divided into three areas according to our experience. On the one hand, there are numerous classic slot machines available, which are played on three reels, for example. At the same time there are also modern slots available, where five or even six reels are used for the spins. Well-known representatives of both categories are for example the games “Break da Bank”, “Diamond 777”, “Cool Buck”, “Pharaoh’s Fortune”, “Hitman” or “Tomb Raider”. The third major category of slots are jackpot slots, which are regularly responsible for outrageously high winnings. Here you can find the top-slot “Mega Moolah”, but you can also play “Major Millions Progressive”, “Cash Splash”, “King Cashalot” or “Treasure Nile”.
Classical casino games
Lucky Nugget has become popular and big not only because of the variety of slot machines. The classic casino games also play an important role and should not be missing in a real casino. In our experience with Lucky Nugget, you can choose between more than 45 different game variants for Black Jack, so that you can play Double Exposure Black Jack, Single Deck Black Jack, Spanish Black Jack or Black Jack Switch in addition to the classic Black Jack. Roulette players also have a good choice, as the French table game classic is offered in more than 30 different variations. Of course, European, French and American Roulette are also available. At the same time, for example, the European Gold Roulette is also available. A distinction is made here between different game limits, so that inexperienced players and experienced customers alike can feel comfortable.
This is the first time a little wonder in our Lucky Nugget test report, because a live dealer area is currently not found in the portfolio of the provider. This is quite astonishing, because in the normal case in all large casinos also an own live dealer range is offered. So if you place a lot of value on live entertainment, you probably won’t be happy yet. However, there are good hopes that this circumstance will change. Microgaming is one of the most capable providers on the market and will certainly be able to implement its own live casino for Lucky Nugget. If that should be so far, we will take this range naturally also again extensively under the magnifying glass.
New customer bonus: 1,000 euro welcome bonus
Every new player may be pleased after our Lucky Nugget experiences already before the first play round about a genuine luck moment. The reason for it is the Casinobonus of the offerer. For all new players a bonus of up to 1.00 Euro is available, which is spent as 100 percent deposit bonus. In addition, there is also a so-called Highroller Bonus, with which new customers can secure up to 1,000 euros in additional credit. In this case, 100 percent of the deposit amount will be billed. In both cases, it is important that the bonus is claimed within seven days of opening the account, otherwise it loses its validity. There is no bonus code, instead the respective bonus has to be selected on the website. This is particularly important, as the download players must also select their desired action on the homepage. Both bonus offers require a minimum deposit of ten euros to be fulfilled.
The bonus will be credited along with the qualifying deposit. This is a convenient way to avoid additional conditions for receiving the bonus amount. After the amount has been credited to the player’s account, the activation for the payout can start. The same conditions apply to both bonus offers. And these stipulate that the bonus amount must be wagered a total of 50 times in the portfolio. The different rating of the games must be taken into account, as only slots, keno and scratch tickets contribute 100 percent to the fulfillment of the conditions. In Black Jack or Video Poker, on the other hand, only two percent are considered. Roulette bets do not contribute to the fulfillment of bonus requirements. These wagering requirements must be met within 60 days. Important: The maximum winnings from both bonus offers must not exceed six times your deposit. If for example 100 euro were deposited, 600 euro profit can be retracted with the bonus in the best case.
Deposit and payout: Well sorted payment portfolio
With the completion of the deposits and payouts according to our experiences no hurdles are put to the customer in the way. In both directions different options are available for the transactions, which can guarantee always a safe and pleasant completion. SSL encryption, with which all transactions are encrypted at the provider, is particularly important in this context. You can then choose between Paysafecard, Sofortüberweisung, Skrill, Neteller, Mastercard and Visa credit cards, Instadebit, Entropay, Giropay, Banküberweisung, Ecopayz or Maestro. With a required minimum deposit of only five euros, the casino is also extremely customer-friendly and an interesting alternative especially for inexperienced and frugal customers. In our experience with Lucky Nugget, an identity check is first necessary before the first withdrawal can be made from your own account. This sounds exciting, but in principle it simply means that customers must present a copy of their identity card, passport or other official document. In addition, the casino works according to the principle of closed money circulation. This means that the payout is always made using exactly the same method that has been used for the deposit. There are no fees, but the required minimum payout amount of 50 Euro is a bit steep. Especially for the less experienced players this hurdle is very sporty and not necessarily optimal. The payout is always best carried out with one of the electronic purses such as Skrill or Neteller, since the amounts paid out can be found within a very short time on their own account. Who however with the bank transfer a disbursement unwinds, must prepare itself for a waiting period of several days.
Security and regulation: Malta examines and regulates
If a Casino is already active for more than 18 years on the market, then speaks naturally not straight against the enterprise. In our experience with Lucky Nugget, all customers can rely on the fact that the necessary experience and professionalism can be offered, which are necessary for an entertaining and safe gaming experience. This is officially documented by several licenses from the Maltese Lottery and Gaming Authority, which clearly prove the serious work. The Caribbean State authorities are also very experienced in this respect and are responsible for countless casinos in the industry. The control and monitoring is carried out not only in the run-up to licensing, but also in the further course of day-to-day business. This is not only the responsibility of the Maltese authorities, but also of eCOGRA. This control body explicitly deals with payout quotas and random number generators, which means that fraud can be ruled out at any time. On several levels, the provider proves that the Lucky Nugget can be played seriously and properly.
Here we would also like to remind you of SSL encryption, which is used to process payments. This is active at the same time as the form entries, so that for example the data is completely encrypted when the account is opened. Lucky Nugget can also successfully master and demonstrate requirements such as the protection of minors or responsible gaming. All in all, there is no reason to worry here at all.
Support and customer service: 24/7 a sympathetic ear for the customer
Also again very convincing ideas the supplier has shown in our test in the area of customer service. The first time so correctly the coworkers can shine thereby due to the fact that the support can be taken up to 24 hours on the day. Thus no customer must depend here on the office hours of the support, but can always rely on a partner. Different contact options are offered for establishing the connection. The fastest option according to our experiences is live chat. If an employee is contacted here, the “evil” is normally eliminated within only a few seconds. Pleasant: The employees in the Live Chat are multilingual on the way and offer among other things also a German support. As an alternative, customers can also call our hotline and e-mail support. It is to be evaluated positively thereby in each case that it concerns a free German telephone number with the telephone Hotline. Charges do not have to be feared thus.
In the direct discussion the coworkers always make a very friendly and industrious impression. Questions are answered with large accuracy, whereby for this naturally also always the ?gravity? of the problem or the question is crucial. If it concerns small things, these are usually fast created from the world. In addition, every player can use an FAQ area anyway, in which most general questions are asked and answered.
User friendliness: No long start-up time necessary
The clarity is always given in the portfolio according to our experience. No matter whether the download version or the instant game version is used. In addition, the offer is not only clear and easy to use, but also powerful. This means that no crashes or failures have to be accepted. The individual areas load quickly and even during the game there are no problems. The portfolio is offered in numerous different languages, but it must be noted that unfortunately not all parts have yet been fully translated. Thus it can occur again and again that despite German language at once parts of the web page are indicated in English.
Disadvantages in the navigation and orientation are not noticeable thereby however. Even the inexperienced customers will feel comfortable within a very short time and will be able to navigate through the offer without any difficulties. Extremely successfully the offerer the search function is. Here individual titles can be registered, whereupon the entire Portfolio is then examined. Who does not have to be inspired thus with the play choice more necessarily, can find its respective favorites so clearly faster.
Mobile App: For all platforms available
Mobile has the Portfolio of the offerer likewise some on the box. The players can select between different variants and take so a Download version and likewise again an optimized Web App up. The Download, for example for players with an iPhone, can be settled within only few moments. The app can be found in the App Store without any problems, so that the first mobile bets can be placed within a very short time. The optimized web app, which can be used without downloading any software, is just as fast. The mobile browser simply calls up the provider’s homepage, which is then automatically displayed in an optimized version.
Disadvantages regarding control and operation do not have to be accepted with both versions. The apps work flawlessly, making playing on the go a lot of fun. All more than 400 games are not available yet. Instead, around half of these games are already available for the smartphone or tablet.
Result: Traditionally a great experience
The Lucky Nugget Casino has a long tradition. The offerer is already active for 18 years on the market and secured itself its place in the industry firmly. Why, is relatively fast to recognize. With the topic security scores the Casino after our experiences by official licenses from Malta, a SSL-Verschlulung and the examination by the eCOGRA. This ensures that Lucky Nugget works seriously and customers are treated fairly. The new customer bonus is also a real highlight and offers with two selectable options even a certain variety. Small subsequent improvement need exists in the direct comparison to other Casinos , in the live range, which becomes so far unfortunately still no large attention to part. But the customer support can convince, which is attainable at any time free of charge for the players. Bottom line can be summarized our impressions with it thus as very pleasing.